• Technical, sales, and call center support experience implementing & supporting cloud/wan/network/App/desktop systems. Provided 4 tier IT system support & consultation for Help Desk I, II, III, iv & Info security. Microsoft365, Azure, Identity, (active directory), Endpoint Manager-Defender, Exchange, Teams, Power Apps, Power BI, Power Automate, SharePoint & Entra. Oracle, Apache, Hyper-V management, configuring certificate services for internal and external network clients for resource access. On site support for Microsoft servers 2019, 2012, 2008, 2003, 2000, NT. Installation, configuration and implementation of NAT, DNS, DHCP & Directory services on Microsoft servers. SQL, Sybase Database support. IIS services and Linux/Unix Apache Support. MS exchange support. Designed network topology for intranets and extranets for departmental storage, backup restore security. Configured policies for Intranet and internet access secure VPN and remote desktop access.  Setup, support & management of software firewalls and hardware firewalls, HP, Dell, CISCO, Sonic, watchdog w/DMZ zone security. Experience with configuring switches, hubs. Designed, and implemented cisco/netgear/blackhawk based wireless controller networks for client Wi-Fi Access points. Converted legacy autonomous wireless infrastructures to secure wireless LAN Controllers supporting single sign on.  Performed 802.11a/g/n Wireless site surveys and upgrades.  Knowledge of network protocols; TCPIP, IPX/SPX, ATP, VPN, FTP, IGMP, SMTP, POP, SMNP, RDP, SOAP, HTTP, HTTPS and other protocols for application/network/mail/web support.
• Wrote IT compliance procedures for data and network infrastructure. Microsoft Philanthropies – Non-Profit partnerships and support.  Help desk, Object Incident Management systems, Security, Asset Management. Supported & Planned application/system/ migration & disaster recovery processes, (Migrating Exchange mailboxes, user accounts, computer accounts, SQL accounts).  Provided instructional processes for backup recovery of objects on enterprises. aided in the flow of change management and disaster recovery process.
• Website & Graphics support UI/UX, Visual Studio.Net, Adobe Create Cloud, WordPress, Joomla, eCommerce, Front Page, QuarkXPress, Google Suite. Microsoft Dev team, Google Dev team, & Facebook Dev team.
• Experience in marketing and promotion on Meta platforms, creating and executing strategic campaigns that drive brand awareness, engagement, and conversions. My expertise includes developing compelling content tailored to Facebook and Instagram, leveraging advanced targeting options to reach specific demographics, and utilizing analytics tools to optimize campaign performance. I have successfully managed advertising budgets, delivered measurable ROI, and stayed ahead of trends.

Developer specializing in cloud services, AI, and marketing, create dynamic and scalable websites that leverage cutting-edge technologies to drive business growth. Develop user-friendly interfaces, integrating AI functionalities, and utilizing cloud platforms such as AWS, Azure, and Google Cloud to ensure optimal performance and reliability. collaborate with cross-functional teams to design and implement marketing strategies, enhance user experience, and optimize website analytics. Deliver innovative web solutions that effectively promote products and services, engage target audiences, and achieve measurable results

Managed end-to-end procurement processes to ensure the efficient acquisition of goods and services. Provided nationwide IT sales support to assist small business IT companies succeed in obtaining government IT contracts. First contact between client and government entity. Liaison between client’s app process and government procurement department. Communication with state and county procurement offices. Our team collaborated using CMS, Bitrix24, Verisign & Microsoft SharePoint and adobe cloud applications.

Support MetLife, Citi Bank, and Travelers employees with system problems as well as security account management issues using Microsoft Active Directory, LDAP tools, SQL Enterprise Manager, Unix, Oracle, TSO, and other user account management consoles. Supply security access to network shares, applications, host regions, email and domain account setup. Provide website access support for the general agents and producers. Troubleshoot application issues as to the point of error and escalate calls to appropriate teams.

Network Support Engineer Provided desktop & network support.  Upgraded the Seminary’s Microsoft servers from NT4 to server 2K. web servers, exchange servers and file servers, migrated user profiles and mailboxes to new domain controller. Purchase rack & Dell Blade servers, managed the Microsoft licensing, created intranet for help desk ticketing process. Provided system support for professors.

Software Web Developer & Exec Support
Provided web/desktop/hardware/printer & system support for home office and field agents. Win2k debugging, app & system migration from legacy apps to 2k compliant department business apps. Maintain corporate licensing & MassMutual university website via SAP (business system applications and products in data processing models) Document disaster recovery process for department objects on enterprise. VB, VBscript, Java web app support.

MP/CP, provide onsite software / web support Test new and existing applications assist in Win2k rollout. Collaborate with desktop & network engineering teams for development and production issues. Provided support by developing web based dynamic and automated solutions, & web front ends for existing databases. Also, provided web application, desktop application, system, and database support for organizational units. Write and test the disaster recovery process for department business applications, services and network nodes. Unisys, Oracle server support for Fort Devans, Cisco & printer support for Federal offices.

Companies: Priceline.com – Hartford Hospital – Inacom – Pfizer

(Priceline)Monitor network activity, maintain credit card web servers, refresh services or web servers as needed. Test Oracle, SQL and Unix Databases through web interface. Develop dynamic solutions for reporting tools. (HH)Assisted in the implementation, deployment, and training of (4) four newly developed PC images for Hartford Hospital’s development and engineering departments. Fix existing network and software configuration conflicts, provide business solutions to know bugs, test for current as well as future conflicts in the software images. Deployed 200 WinNT and WIN95 PC’s to end-users. I trained end users on the four new desktops, (Microsoft Windows NT Clinical, and NT Business stations, and Microsoft Windows 95 Clinical and Microsoft Windows 95 Business stations). The desktops included from 15-20 user applications. (MVS Mainframe database applications, SQL Applications, Novel Group Wise, Intranet and Internet Applications as well as HH customized 32bit medical VB applications). Train end users on conversion issues regarding previous desktops, Microsoft Office 97 Professional, and informed end users of Hartford Hospitals MIS goals for each department’s future business needs. Provide complete application, system and security support. (IN-PF) Provide security support for all WAN and LAN services, (SQL Server access, Web Server access, Unix Servers Lotus Notes, NT Server and Client access, corporate Internet and Intranet access). Provide support for all business applications and vendor applications. Provided support for Windows 95, NT, UNIX, OS2, and Macintosh desktops. Provide collaborative solutions for business clients via applications.

1st point of contact support for employees with system problems. Resolve Novell Network WAN and LAN, NT SQL Server, Web Server, Lotus Notes Server and Client email issues, corporate Internet and Intranet issues. Provide support for Windows 95, NT, OS2 and Macintosh desktop issues. Provide guidance and solutions for all business applications and Microsoft Office products, (Microsoft Excel-Basic, Access-Basic, PowerPoint, Word, and POP3 email). UNIX and MVS support (TSO, NETVIEW, CICS, ACCESS3, CADSOLV and CA DISPATCH). All problems / questions entered into Tivoli’s Expert Advisor SQL Database for problem management. Developed and customized Lotus Notes and Microsoft VB-Access databases applications for easy reporting. Tracked and resolved past, current and would be future problems by testing the integrity of all systems and applications on the Phoenix desktops. I provided solutions for change management by documenting procedures in resolving known bugs. Wrote technical procedures for new applications or databases. Provide backup reporting for all MIS management using Crystal Reports.

Resolve Novell Network LAN issues, NT SQL Server issues, Lotus Notes, nationwide Internet and Intranet issues.  Provide support for Windows 95, NT and Macintosh desktop issues. Provide support for mainframe access, via MVS and UNIX systems: (TSO, NETVIEW, CICS, ACCESS3, and CA7). Test integrity of new software.  Provide support for corporate business applications and Microsoft Office products.

Companies:  Mecca Software, General Electric, Lockheed Martin, Mass Mutual Life Investors

Mecca Software; Beta test functionality of software functions and report bugs to software developers. Reconfigure MS Windows, and Macintosh settings. (Win.ini file, system.ini file). MS DOS settings (Autoexec.bat file, Config.sys file), memory settings, video settings, new hardware upgrade testing, as well as giving online technical support for the following software packages (Managing Your Money, Tax Cut and Account Works) for IBM and Macintosh. GE Provide nationwide system support for GE’s B-Line electronic sales systems.  LM Database administration maintenance and support for Lockheed Martin providing dynamic logistic data to management. Tracking costs of materials equipment and supplies   using Microsoft SQL and front-end access to clients via MS Access.  MMLISI Provided call sales support for investors and Agents, purchasing stocks, mutual funds & investments.

AS1 – Provide IT support for Fort Lauderdale Campus.  Redesigned & rebuilt the technology network infrastructure. Upgraded Windows server from 2008 to 2019 active directory W/NAT services. Upgraded departments user pc’s to Windows 10 desktops. Redesigned IP network topology for switches, access points & printers.  Managed Microsoft Licensing, and assisted administration with desktop application support, email and MS SharePoint support. Assist with broadband support for cable services. Provided internal hands-on network support for outside IT contractors.

Oversee marketing, communications, and desktop publishing. Develop brand awareness, marketing strategies, manage communication campaigns, and produce high-quality desktop publishing materials, content for digital and print media and websites.  Design brochures, newsletters, and promotional materials focus on innovation and creativity, Direct communication with the media, White House publications, (Bill Clinton), CT Governor Rowland, Senator Joseph Lieberman and Mayor Mike Peters. Bishop Raul Gonzalez consecration by the Archbishop of Canada.